Crossroads Health Partners with Access Healthcare to Accelerate Credit Balance Resolution for Providers

Access Healthcare to Support Crossroads Health's Mission of Eliminating Credit Balances

Access Healthcare, a leading provider of end-to-end healthcare revenue cycle and information technology services, is partnering with Crossroads Health to employ technology-driven solutions for the industry’s estimated $38 billion (and growing) credit balance problem.

As partners, Access Healthcare brings significant revenue cycle knowledge and global delivery, while Crossroads Health will leverage its unparalleled credit balance knowledge and state-of-the art technology platform.  Working together, providers will finally have a complete credit balance solution.

Crossroads Health, a technology-enabled services company, is on a mission to eliminate ALL provider credit balances with unprecedented accuracy and efficiency – saving time, money, and headaches for healthcare providers. Credit balance issues threaten the integrity of the revenue cycle, distort financial reporting, and present healthcare providers with high levels of compliance and operational risk. By utilizing its proprietary technologies, including Crossfire™ and Right Refund™, Crossroads Health can resolve accurately even the most complex credit balances, provide root cause analysis, and send digital refunds in a fraction of the time, all while keeping healthcare providers fully compliant with government regulations. Government, patient, and commercial credit backlogs are eliminated within weeks or months, not years, enabling providers to focus more of their time on revenue-generating activities.

Partnering with Access Healthcare will help Crossroads Health reduce operational costs by as much as 50% while sustaining delivery standards. Kumar Shwetabh, President US Operations, Access Healthcare, pointed out, “Effective management of credit balance protects our provider clients from financial and legal risk, and they are crucial towards maintaining the trust in provider-payer relationships. Both Access Healthcare and Crossroads Health prioritize innovation and have been investing in developing intelligent, customer-centric solutions. Our services will be an effective complement to Crossroads Health’s offering, unlocking great value for healthcare providers who are struggling with Credit Balance issues.”

Gary Dwight, Managing Partner, Crossroads Health, said, “The entire Crossroads Health team could not be more excited about our partnership with Access Healthcare. By joining forces with one of the most reputable revenue cycle management companies, Crossroads Health will help more healthcare providers solve their credit balance problem once and for all by offering a true end-to-end solution.”

About Access Healthcare

Access Healthcare provides business process outsourcing, applications services, and robotic process automation tools to hospitals, health systems, providers, payers, and related service providers. The company operates from 19 global delivery centers in the US, India, and the Philippines. Their 16,000+ staff is committed to bringing revenue cycle excellence to clients by leveraging technology, emerging best practices, and global delivery. Based in Dallas, TX, the company supports over 400,000 healthcare providers through 80+ clients, serving 80+ specialties, processing over $100 billion of A/R annually, and ascribing medical codes to over 30 million charts annually.

With over 3,500 virtual bots in operation, Access Healthcare’s proprietary robotic process automation platform helps its clients improve efficiency. Access Healthcare has achieved HITRUST, PCI DSS, SOC, ISO 27001, and ISO 9001 certifications, providing the needed security, availability, and confidentiality of sensitive health information. Their people program, integrated processes, and proven track record of service delivery have earned Access Healthcare the Leader and Star Performer award by Everest Group’s in Revenue Cycle Management (RCM) Operations - Services PEAK Matrix® Assessment 2021.

For more information, visit www.accesshealthcare.com

About Crossroads Health

Crossroads Health, a technology-enabled services company, is the only complete credit balance solution for healthcare providers.  Based in Gardena, CA, we are on a mission to eliminate ALL provider credit balances with unprecedented accuracy and efficiency – saving time, money, and headaches for healthcare providers. By combining proprietary technologies and expert analysts, Crossroads Health’s solutions help providers eliminate their credit balance problem once and for all.

Crossfire™, is a technology-enabled service designed to resolve credit balances with greater speed, efficiency and accuracy when compared to other provider resources. With Crossfire™, providers’ credit balance backlogs are cleared efficiently, ongoing credits are resolved within days, and root-cause analysis is leveraged to provide process improvement and reduce future credits.

Right Refund™, a digital patient refund platform, perfectly complements Crossroads Health’s credit balance resolution service and allows patients to accept their refund in seconds via their smartphone. Gone are the days of costly paper checks and stop-payments. Right Refund™ modernizes the entire refund experience, improves patient satisfaction, and saves providers an average of 70% per transaction.

Because Crossroads Health is not affiliated with any commercial or government payer, providers can rely on fair, honest work, with feedback that helps solve problems, not create them.

For more information, visit www.crossroadshealth.com.