Credit Balances Solved, Completely
The only credit balance resolution service for healthcare providers designed to identify, resolve, and prevent credits.
The Credit Balance Crisis
Credit balances often feel unsolvable in revenue cycle management. After all, just about every provider has a backlog of credits and no clear path to prevent them.
Credit balances are complex, and it's common to see excess dollars inappropriately sent back, or clawed back, causing providers to drastically over-refund patients and payers.
Your staff is spending too much time on credits, taking them away from revenue-generating activities.
With massive CMS penalties on delinquent credits, the average provider is exposed to millions of dollars in potential fines.
Traditional credit balance vendors are contracted with or owned by payers, so their incentives are misaligned. Making that "free" service they sell come at a huge cost.
Yes, ALL Credits
Resolve all patient, government, and commercial credit balances with Crossfire™ - Crossroads Health’s credit balance resolution service powered by proprietary technology and world-class analysts.
No more costly, wasteful checks - with Right Refund™ patients get their refund instantly, not in days or weeks. Our secure platform alerts patients of their refund and offers multiple methods to accept the funds.
Detailed root-cause analysis allows you to implement corrective actions that prevent future credits from ever being created, reducing administrative burden and leading to greater revenue cycle efficiency.
How We're Different
Crossroads Health offers a new approach to credit balance resolution. By pairing expert staff with proprietary resolution software, you will resolve credits faster and with greater accuracy than ever before.
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We never accept compensation from payers, our incentives are aligned with yours.
We work to resolve all credits, regardless of payer source or dollar amount.
We've built proprietary technology to resolve credits faster and identify root-causes.
Our US-based analysts have specialized credit balance knowledge and experience.
The Hidden Cost of Credits
Refunds are just the tip of the iceberg, the average hospital / health system absorbs millions of dollars in hidden costs related to credit balances each year, primarily from the following:
Provider-Aligned Solutions
Your Trusted Advisors and Advocates
Other credit balance vendors are aligned with payers, attempting to recoup as much as possible to maximize their contingency fee.
Crossroads Health is the only provider-aligned credit balance resolution service.
We are not owned by, affiliated with, or contracted with any payer. Our incentive is to reduce your liability and eliminate credits. We work for you, not the payer.
Credit Balance Solutions
We're crazy about credit balances, so much so that it's ALL we do. Our specialized staff is solely focused on one objective: eliminating credit balances.
Tech-Enabled Credit Balance Services
Powered by Experience, Enabled by Technology
Crossroads Health’s staff is comprised of credit balance experts with centuries of combined experience. The technology powering Crossfire™ enables our analysts to work efficiently and provide deep insights into the root causes of your credits.
We’re not a bolt-on software or a glorified labor provider, we’re a powerful combination of technology and expertise.
Say Goodbye to Credit Balances
Get on the path to zero credits today with the help of Crossroads Health.
